Everyone at some point in their working lives has, or will need to work in a team, so team-working skills are an unavoidable present-day employability requirement.
Working as a team is extremely important in different work situations, as it is the best way to find solutions efficiently, keep a positive working atmosphere and remain diplomatic.
Amanda is leading a departmental meeting in order to diffuse a situation in which an angry customer has complained about an error. Her team must work out a solution to resolve the problem without blaming one another.
In the first scenario, the team spend more time blaming each other for the error that has caused the customer to complain, than on solutions to resolve the problem. As the team get angry they miss the opportunity to solve the conflict and this only results in a potential tension in the office for the coming days.
Following commentary from the life coach in the second scenario, the team focus on solutions by investigating where the error may have occurred, without spending time blaming one another, and then work together proactively to solve the problem.
Watch this Macmillan Education video.
Tips for better team working
- Try and ensure discussions are well-facilitated and managed from the start
- Ensure team members focus on the issues at hand
- Encourage input from all members to proactively seek solutions
- Use collaborative language to reinforce the team dynamic